When shopping directly from sandbergwallpaper.com you can return your items within 14 days from the day that you receive your order. If you have purchased wallpaper from one our resellers you need to request your return through them. We do not accept returns of wallpaper samples or custom sized wallpapers. You will have to return your complete order, you can not return part of an order.
Please contact us via firstname.lastname@example.org before returning an item. We will send you a return-id with instructions of where and how to ship your return. To be able to return an item you need to send it in its original condition and packaging. Sandberg Wallpaper do not cover the shipment cost of items that you no longer want unless we have sent you the incorrect items or your order arrive damaged.
Once we have received your shipment you will get an email from us letting you know that we are processing your refund. When the return is accepted a refund will be made.
Please note that if you return your order without first contacting us, the handling time will be longer.