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FAQ
Product Information
All wallpapers are FSC certified and fire rated by the EU official standard EN 13501 and have a minimum classification of B-s1,d0.
Good lightfastness means that your wallpaper won’t be easily sun-bleached. All wallpaper will fade over time but our production technology is designed to provide optimum resistance to fading.
No, we don't print on vinyl. All our wallpapers and murals are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper more stable, meaning that the adhesive can be applied directly to the wall; which makes installation much easier.
One can say that our wallpapers and murals are just as durable as wallpaper in general. Putting them in an environment where the wallpaper is exposed to water splashing is definitely not recommended. To make the wallpaper more resistant in a slightly humid environment, you can add a protective layer of water-based varnish, but we cannot guarantee that it gives full protection. It is important that the wallpaper has dried completely before you apply the varnish, we recommend 1-2 days to be on the safe side. Glass is also a great way to protect your wallpaper in smaller areas such as a kitchen counter.
All our wallpapers and murals are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper stable, meaning that the adhesive can be applied directly to the wall; which makes installation much easier.
All our wallpapers and murals are washable. This means that you can wipe them down gently with a damp cloth. Make sure you wring the cloth of excess water. Wiping down your wallpaper is essential when wallpapering to remove residue glue. Don’t scrub the paper as this will rub off the color.
By using only environmentally friendly methods and materials, including a water-based ink system, we create wallpaper free from plasticizers and fluorocarbons, PVC and other chlorinated plastics. And of course, we recycle all waste materials.
Our wall murals are printed on a non-woven paper reinforced with nylon fibers that create no VOC (Volatile organic compound) at room temperature. We print with all-natural non-toxic color compounds that produce no VOC and our paste is made from modified potato starch that is also non-toxic.
How to Measure & Order
Wallpaper
- Measure the width and height of the complete wall.
- Use our roll calculator to calculate how many rolls you will need.
Custom Wall Murals
- Measure the width and height of the complete wall.
- If any section of the wall has different heights, measure the highest point to cover the whole wall.
- The wallpaper is printed in the exact measurements, so always add a minimum 5 cm (2 inches) to the width and height measurements to be on the safe side if the wall is uneven.
Yes, you can order samples of most of our designs. Select a mural or wallpaper in our assortment and press the button “Order sample” on its product page. Mural samples are A3 size and wallpaper samples are A4.
Wallpaper samples are A4 size, 210 x 297 mm, or 8.27 x 11.69 inches. Wall mural samples are A3 size, 297 x 420mm, or 11.7 x 16.5 inches. Our mural samples are A3-sized (tabloid/ledger) with a downscaled version of the full design and will give you a good feel for the colors and material.
When you have found a wallpaper design you like, press the heart icon to save it for later. You will find all your favorites under the heart symbol in the top right corner.
Our wallpapers may be available at a reseller in your area.
Find our terms and conditions here.
We can make wall murals in any dimensions, but the minimum price is calculated on 3 m2 (32 sq ft), even if you buy less.
The width of each wallpaper depends on the product type.
Traditional Wallpaper
Sandberg's traditional wallpaper rolls are 53 cm in width and 10,05 m long, also known as double rolls.
Custom Wall Murals
Custom size wall murals are printed on 50 cm wide lengths. All lengths are numbered, which makes it easy for you to know where to start and which lengths to sit next to each other.
Payment
If you would like to offer our products to your customers, please follow the links below for more information on how to become our Trade Partner.
We accept payments with VISA, MasterCard and PayPal. All payments are handled by a secure service provider. Sandberg Wallpaper doesn't handle or store any card information.
Please contact us and include your order number in the message and we will help you further.
Delivery
Yes, we ship worldwide, to change language or country simply change delivery country in the top right corner or make a purchase from our international websites.
Shipping is always free but depending on your country, local customs and duties may apply which you need to pay to UPS upon or before delivery.
In addition to our high-quality wallpapers, we offer the option to purchase wallpaper paste separately in the checkout.
The delivery time for samples is
USA: 2–5 days
Canada: 3–5 days
Europe: 3–5 days
Australia: 4–10 days
Rest of the world: 4–10 days
Traditional Wallpaper
As long as your item is in stock we usually send your order within 24 hours of purchase.
Custom Wall Murals
When you have placed your mural order online, we usually manufacture it the very next workday. It is sent immediately, free of charge, by our partner UPS and the delivery time is:
USA: 2–5 days
Canada: 3–5 days
Europe: 3–5 days
Australia: 4–10 days
Rest of the world: 4–10 days
Yes, when your order has been dispatched you will receive an email from UPS with the tracking details, please check your spam folder if you haven't received it. If it's not in your spam folder you're welcome to contact us and we'll be happy to help you.
Please note: Sample orders within Europe do not generate a tracking ID as they are sent by post.
Of course, we will send the wallpaper to the address specified by you upon completing the order.
Yes, the sooner you contact us regarding a change of delivery address, the sooner we can help. Simply reply to the order confirmation or contact us via the contact form and include your order number.
No, our shipping provider UPS will only accept shipments to a valid street address.
How to Prepare & Install
Check out our video on how to wallpaper with non-woven wallpaper.
We recommend that you choose a ready-mixed adhesive. Make sure the adhesive is suitable for non-woven wallpaper such as Bostik Hernia NW or similar. Look for the symbol for paste the wall or the three triangles. This indicates that the adhesive is suitable for non-woven wallpapers.
The non-woven adhesive should be pasted straight on to the wall. Never paste the paper as this could cause the wallpaper to swell which in turn will make it difficult to match your pattern. For best results, use the adhesive at room temperature.
Find the recommended tools in our guide on how to wallpaper with non-woven wallpaper.
No, our wall murals and wallpapers are made for indoor interiors only.
Our wallpapers and murals work great in washrooms with a toilet and sink as they have low humidity. High humidity rooms with a shower or a bathtub are not recommended as the high moisture in the air might damage our wallpapers.
To install your new wallpaper, the surface of the wall/ceiling must be smooth, clean, dry and sound. Read more about preparations in our wallpapering guide.
Flaking paint and loose wallpaper should be removed and any uneven surfaces must be filled.
Check out our video on how to wallpaper with non-woven wallpaper.
Check out our video on how to wallpaper with non-woven wallpaper.
Check out our video on how to wallpaper with non-woven wallpaper.
Returns & Reclamations
When shopping directly from sandbergwallpaper.com you can return your items within 14 days from the day that you receive your order.
- We do not accept returns of wallpaper samples or custom-sized wallpapers.
- You will have to return your complete order, you can not return part of an order.
- If you have purchased wallpaper from one our resellers you need to request your return through them.
- To be able to return an item you need to send it in its original condition and packaging.
- We do not cover the shipment cost of items that you no longer want unless we have sent you the incorrect items or your order arrive damaged.
Please note that if you return your order without first contacting us, the handling time will be longer.
Contact us to request a return. If your return is approved, we will send you a return ID with instructions of where and how to ship your return.
Printing wallpaper is an advanced process and on rare occasions, mistakes can be made. Always check the wallpaper before hanging it to ensure there are no production defects. If you find any flaws, please contact us before you start installing the wallpaper, and we will replace it with a new one, free of charge.
In all events, the limit of liability for any fault or defect in the product shall be to a sum not exceeding the purchase price of the particular goods, and the seller shall not be held liable for any incidental or consequential loss howsoever arising. It is important that the provided instructions are followed to ensure the best results are achieved. We also recommend you use the supplied adhesive or an adhesive that is designed specifically for non-woven wallpapers.