FAQ

Wallpaper

Custom Wall Murals

Yes, you can order samples of most of our designs. Select a mural or wallpaper in our assortment and press the button “Order sample” on its product page. Mural samples are A3 size and wallpaper samples are A4.

You can include a technical Peel & Stick Sample to test the material's compatibility with your surface. This option is available during checkout, note it is only offered for on-demand printed wallpapers.

Wallpaper samples are A4 size, 210 x 297 mm, or 8.27 x 11.69 inches. Wall mural samples are A3 size, 297 x 420mm, or 11.7 x 16.5 inches. Our mural samples are A3-sized (tabloid/ledger) with a downscaled version of the full design and will give you a good feel for the colors and material.

When you have found a wallpaper design you like, press the heart icon to save it for later. You will find all your favorites under the heart symbol in the top right corner.

Our wallpapers may be available at a reseller in your area.

Find our terms and conditions here.

We can make wall murals in any dimensions, but the minimum price is calculated on 3 m² (32 sq ft), even if you buy less.

The width of each wallpaper depends on the product type.

Traditional Wallpaper

Sandberg's traditional wallpaper rolls are 53 cm in width and 10,05 m long, also known as double rolls.

Custom Wall Murals

Custom size wall murals are printed on 50 cm wide lengths. All lengths are numbered, which makes it easy for you to know where to start and which lengths to sit next to each other.

All our wallpapers and murals are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper stable, meaning that the adhesive can be applied directly to the wall; which makes installation much easier.

One can say that our wallpapers and murals are just as durable as wallpaper in general. Putting them in an environment where the wallpaper is exposed to water splashing is definitely not recommended. To make the wallpaper more resistant in a slightly humid environment, you can add a protective layer of water-based varnish, but we cannot guarantee that it gives full protection. It is important that the wallpaper has dried completely before you apply the varnish, we recommend 1-2 days to be on the safe side. Glass is also a great way to protect your wallpaper in smaller areas such as a kitchen counter.

All our wallpapers and murals are washable. This means that you can wipe them down gently with a damp cloth. Make sure you wring the cloth of excess water. Wiping down your wallpaper is essential when wallpapering to remove residue glue. Don’t scrub the paper as this will rub off the color.

Good lightfastness means that your wallpaper won’t be easily sun-bleached. All wallpaper will fade over time but our production technology is designed to provide optimum resistance to fading.

No, we don't print on vinyl. All our wallpapers and murals are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper more stable, meaning that the adhesive can be applied directly to the wall; which makes installation much easier.

All wallpapers are fire-rated according to the EU official standard EN 13501 and have a minimum classification of B-s1,d0.

If you would like to offer our products to your customers, please follow the links below for more information on how to become our Trade Partner.

Payment methods:
We offer a variety of payment methods to make your shopping as smooth and flexible as possible.

• Apple Pay, Mastercard, Visa, American Express: To all markets.

• Klarna Pay Now*: Austria, Belgium, Finland, Germany, Netherlands, Sweden, Switzerland, United Kingdom.

• Klarna Pay Later*: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States.

• Girocard: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.

• Swish: Sweden

• AfterPay Touch: The United States of America

• Bancontact: Belgium

• Blik: Poland

• iDeal: Netherlands

• Visadankort: Denmark

• Carte Bancaire: France

• Online Banking PL: Poland

• Invoice: For our partners we offer the convenience of paying by invoice. Partners will receive an invoice by email, detailing the total amount due and payment instructions.

Credit-/debitcard
When paying using a credit- or debit card, the amount of the order is immediately authorized, and the authorization will be debited when the order is dispatched. All payments that are conducted with a credit- or debit card are made via our secure Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in an encrypted form providing high-level security for the customer in accordance with the international security standard PCI DSS. All credit- and debit cardholders are subject to validation- and authorization control by the card issuer. If the issuer of the given credit- or debit card refuses to authorize the payment to Sandberg Wallpaper, you shall receive a message stating that the payment couldn’t be performed. Sandberg Wallpaper shall not be liable for any delay or non-delivery of the order caused by such refusal to authorize payment.

*Klarna – Pay Now
With “Pay Now" you make your payment at once but keep all the benefits you get when you shop through Klarna. Payment can be made in three ways: with your card, via bank transfer, or through a linked bank account. If you choose to pay with a linked bank account, the money will be deducted 1-2 banking days when the order is dispatched. If we are unable to withdraw the money, we will instead send an invoice to the email address you used when you made the purchase.

Klarna – Pay Later
Klarna's Pay in 4/ Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+ only. Subject to status. Ts&Cs and late fees apply.
US:Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190. See payment terms.
AU:For Klarna's Australia specific terms and conditions please visit: Terms & Conditions for Australia
CA: See Canadian payment terms. A higher initial payment may be required for some consumers.
IE: 18+, T&Cs apply, Credit subject to status (0% APR).

Please contact us and include your order number in the message and we will help you further.

Yes, we ship worldwide, to change language or country simply change delivery country in the top right corner or make a purchase from our international websites.

Shipping is always free but depending on your country, local customs and duties may apply which you need to pay to UPS upon or before delivery.

The delivery time for samples is

USA: 2–5 days
Canada: 3–5 days
Europe: 3–5 days
Australia: 4–10 days
Rest of the world: 4–10 days

Traditional Wallpaper
As long as your item is in stock we usually send your order within 24 hours of purchase.

Custom Wall Murals
When you have placed your mural order online, we usually manufacture it the very next workday.

The delivery time is:
Delivery EU: 2-5 business days
Delivery US: 2-8 business days
Delivery Canada: 2-8 business days
Delivery Rest of the World: 3-10 business days

Yes, when your order has been dispatched you will receive an email from UPS with the tracking details, please check your spam folder if you haven't received it. If it's not in your spam folder you're welcome to contact us and we'll be happy to help you.

Please note: Sample orders within Europe do not generate a tracking ID as they are sent by post.

Of course, we will send the wallpaper to the address specified by you upon completing the order.

Yes, the sooner you contact us regarding a change of delivery address, the sooner we can help. Simply reply to the order confirmation or contact us via the contact form and include your order number.

No, our shipping provider UPS will only accept shipments to a valid street address.

Check out our video on how to wallpaper with non-woven wallpaper.

No, our wall murals and wallpapers are made for indoor interiors only.

Our wallpapers and murals work great in washrooms with a toilet and sink as they have low humidity. High humidity rooms with a shower or a bathtub are not recommended as the high moisture in the air might damage our wallpapers.

To install your new wallpaper, the surface of the wall/ceiling must be smooth, clean, dry and sound. Read more about preparations in our wallpapering guide.

Flaking paint and loose wallpaper should be removed and any uneven surfaces must be filled.

Check out our video on how to wallpaper with non-woven wallpaper.

Check out our video on how to wallpaper with non-woven wallpaper.

Check out our video on how to wallpaper with non-woven wallpaper.

Returns on a complete order of wallpapers and wall murals are accepted within 30 days of receiving your parcel. If you receive a defective or incorrect product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible.

To initiate a return, please contact our customer service team at [email protected], and they will provide you with instructions on how to proceed.

Sandberg Wallpaper will cover the cost of the return shipping. If you choose to arrange your own return shipping, please note that Sandberg Wallpaper will not reimburse any shipping costs or be responsible for any damages or loss that may occur during the transit.

Please note that we are unable to accept returns of wallpaper samples, part orders of wallpaper rolls or wall murals, and wallpaper that has been made especially for you such as tailormade wall murals.

Printing wallpaper is an advanced process and on rare occasions, mistakes can be made. Always check the wallpaper before hanging it to ensure there are no production defects. If you find any flaws, please contact us before you start installing the wallpaper, and we will replace it with a new one, free of charge.

In all events, the limit of liability for any fault or defect in the product shall be to a sum not exceeding the purchase price of the particular goods, and the seller shall not be held liable for any incidental or consequential loss howsoever arising. It is important that the provided instructions are followed to ensure the best results are achieved. We also recommend you use the Gimmersta Wallpaper adhesive or an adhesive that is designed specifically for non-woven wallpapers.