Terms & Conditions

Sandbergwallpaper.com sell wallpaper and wallpaper samples for private and commercial use. By using our website and/or purchasing a product from the website, you agree to and are bound by the terms and conditions of sale below.

This website is owned and operated by:

Sandberg Wallpaper

Mariedalsgatan 7

503 38 Borås

Sweden

 

Customer service opening hours:

Mon-Thur 09.00 – 16.00 (GMT +1)

Friday: 09.00-15.00

Phone: +46 (0)321 – 531660

Email: hello@sandbergwallpaper.com

www.sandbergwallpaper.com

 

VAT No: SE556168-1486

 

Orders and ordering

You must be at least 18 or over to shop from Sandbergwallpaper.com. If you are not 18 years old, you need your parent or legal guardian’s approval before submitting your purchase.

Once you have completed your purchase we will send you an order confirmation to the email address that you have provided. Your order confirmation includes a summary of the products that you have purchased, price breakdown, invoice- and delivery address and the type of delivery you have chosen.

Please don’t hesitate to get in touch with us if you have any questions regarding your order. You can reach us on sales@sandbergwallpaper.com or call +46 (0)321 – 531660.

We don’t save your personal details for anything other than completing your order. You have the right to request all information stored about you. For more information regarding your personal information, please read our privacy policy here.

Delivery information

As long as the product is in stock, we will normally ship your order within 24 hours. Once your order has been shipped, we will attempt to deliver your order within 5 working days (within the EU) and 10 to the rest of the world. Our international orders are shipped with UPS.

You have the right to cancel your order should it be more than 21 working days delayed. Please contact us regarding delayed shipments so that we can help you as soon as possible. Read more about returns and reclamations below. Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund.

N.B Orders made during weekends and holidays (bank holidays/red days) are processed the following working day.

Prices

All prices at sandbergwallpaper.com are in USD, CAD, AUD, SEK, GBP Pounds Sterling or Euro depending of your location. Please be aware that if you shop from outside the EU, your order might be subject to custom charges. For details regarding this please contact your local customs authorities.

We may update our prices at any time. Despite our best effort, a small number of our products might be mispriced from time to time. If this happens we will not be obliged to supply the products at the incorrect price. We will contact you and ask you whether you wish to continue with the order at the correct price. We will either cancel your order and refund the price you have paid. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

Payment

You can place your order with any major credit card (Visa or Mastercard) or choose to pay with PayPal. Choose your payment method in checkout.

We use the payment gates Stripe and PayPal that allows you to check out with your credit or debit card. Stripe and PayPal will apply 3D Secure/verified by Visa which is a global security standard that we use for your security. All transactions are protected by SSL-encryption. This mean that nobody other than yourself will be able to access your card details.

Wallpaper colours

Product imagery can vary from the finished product and we can’t guarantee that the image matches the exact colour of the wallpaper. Colours on imagery can also vary between different electronic devices such as mac, pc, tablets and mobiles. We recommend you ordering a sample of your wallpaper before purchasing several rolls. We may, if needed, change the product description and imagery from time to time and will do so without given notice.

Returns and reclamations

When shopping directly from sandbergwallpaper.com you can return your complete order within 14 days from the day that you receive your order. You have the right to cancel your order should it be more than 21 working days delayed. Please contact us regarding delayed shipments so that we can help you as soon as possible. Read more about returns and reclamations below. Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund.

Before returning your order

Please contact us via sales@sandbergwallpaper.com before returning an order. We will send you a return-id with instructions of where and how to ship your return. To be able to return an item you need to send it in its original condition and packaging.

Shipment cost

The shipment cost is covered by the customer. Sandberg Wallpaper only cover the shipment cost if we have sent you the incorrect items or your order arrived damaged.

Returnable items

You can only return complete orders that you have purchased from sandbergwallpaper.com. If you have made your purchase from one of our resellers you must return your order through them.

Please note that we are unable to accept returns of wallpaper samples, part orders of wallpaper roles and items that have been made especially for you such as taylor made wall murals. 

Refund payout

Once we have received your shipment you will get an email from us letting you know that we are processing your refund. When the return is accepted a refund will be made.  

Please note that if you return your order without first contacting us,the handling time will be longer.