Frequently Asked Questions
See our most frequently asked questions below. If you can’t find your question you can drop us an email on firstname.lastname@example.org. We aim to answer within 24 hours.
How large are your wallpaper samples?
Our wallpaper samples are A4 size (210 x 297 mm)
What type of adhesive do I need?
All our wallpapers are non-woven. We recommend that you use a ready-mixed glue that is suitable for non-woven.
N.b. Non-woven glue should be pasted straight onto the wall. Never paste the paper and don’t use wallpaper pasting machines.
How many rolls do I need?
The easiest way to find out is to use our wallpaper calculator.
Where is my order?
As long as your item is in stock we will usually send your order within 24 hours of purchase. We expect a delivery time of 2-4 working days within Europe, 5-10 days to the rest of the world. We will send your item with UPS who will email you a tracking code and instructions of how to track your order. Please note that UPS might be in partnership with another courier in your country and as a result hand over your shipment to that courer for final delivery. For more information regarding this, please contact our customer service at email@example.com.
N.B Wallpaper samples are sent by post and will not generate a tracking number. Expected delivery time for wallpaper samples are 2-4 days within Europe and 5-10 days to the rest of the world.
How do I return an item?
Items purchased on this website can be returned within 14 days of delivery. Items must be sent back in its original condition and packaging in order to receive a full refund. Please email us at firstname.lastname@example.org and we will send you a return-ID and instructions of how to return your order. If you would like to return wallpaper that you have purchased offline you must contact the store who will help you with your query. We don’t accept returns of wallpaper samples.
Can you provide me with the NCS colour id of the wallpaper?
Unfortunately it is not possible for us to check the exact colour ID on our wallpapers.
Can I order custom made wall murals?
Some of our wall murals are possible to order to custom made sizes. Please contact us to see what is available.